Terms

What Follow-Ups is

Follow-Ups is a subscription tool that sends follow-up messages — rebooking reminders, seasonal campaigns, win-back messages, referral asks and maintenance-plan renewal reminders — from a business to its own past customers, on schedules the business sets once. Messages are pre-written per trade; the business can turn any of them off, and can change the rebooking interval.

Price

Follow-Ups costs $49 per month per business, with unlimited seats, or $249 per year at the founder annual rate. A subscription taken at the founder annual rate renews at $249 per year for as long as it stays active. Prices are in US dollars, charged through Stripe, month to month or year to year with no contract and no setup fee. Cancel any time; cancellation takes effect at the end of the paid period, and the engine stops sending when a subscription is no longer active.

The business’s promises

By using Follow-Ups, a business confirms: the customers on its list are its own customers; it has their agreement to receive messages from it (recorded at booking, through its connected systems, or attested by the business when it imports or adds them); and it will honour every stop request. A business is responsible for the lawfulness of its own messaging to its own customers. We provide the machinery described in our Privacy page — recorded consent, business identification on every text, “Reply STOP to end” on every text, a stop that applies across modules, and quiet hours of 8am to 9pm — and we describe that machinery as it is; we do not guarantee any business’s legal compliance, which depends on the business’s own conduct and records.

What we don’t promise

We do not promise bookings, replies, revenue or review outcomes. The numbers on the dashboard are counts of what the tool itself did — messages sent, replies received, and bookings the business marked — and nothing else. Message delivery depends on carriers and inbox providers and cannot be guaranteed.

Data and stopping

Customer data a business brings to Follow-Ups stays that business’s data. A customer who replies STOP is marked stopped across Re4rge messaging for that contact and receives no further marketing messages. A business may delete its account and its customer list at any time.

Changes

If these terms change in a way that matters, we will say so on this page and update the date above. The price a founder-annual subscriber locked stays locked while their subscription stays active.